PERSUASION, NEGOTIATION & INFLUENCING SKILLS

Organisational conflict and dealing with difficult people need not be an unpleasant, destructive influence and toxic. Instead, it can be used as a force for innovation and positive change. If differences are appropriately managed, they can draw out diverse ideas, create synergy, and foster the development of better relationships. What every leader needs, therefore, is a set of skills for resolving conflict constructively and promoting greater collaboration among all members of their
teams. Communication and negotiation in an organisation are essential and if managers, supervisors, team and line leaders, and superintendents can leverage these skills well; the organisation will successfully grow and achieve its corporate and strategic goals

Adapt negotiation and conflict management skills building in own personal strengths and
weaknesses

Mediate own disputes and negotiations and become a more skilled and effective negotiator and conflict manager

Control the negotiation process more effectively by developing an in-depth understand of the key elements of the process

Improve confidence to better deal with difficult negotiators and achieve collaborative value-adding results

Expand range of available negotiating strategies, tactics and possess the ability to use them effectively

Plan easily and effectively for every negotiation using a highly effective strategic preparation template

Yes

First-line management, middle management, and senior management are required to resolve office conflict, negotiate better for compromising actionable solutions, able to provide instructions and communicate with others while working in the same organisation

As the focus is on skills training, the approach of the program is a practical one, i.e. Learning by Doing”. Participants will have ample opportunities to practice with work-related training material.