1 DAY TRAINING
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Introduction:
In today’s fast-paced and competitive environment, exceptional customer service and a strong professional image are more critical than ever. This training is designed to equip participants with the skills and insights needed to excel in both areas, ultimately leading to increased customer satisfaction and personal career growth. Customer service is the cornerstone of any successful business. It’s not just about handling inquiries or resolving issues—it’s about creating positive,
memorable experiences that foster loyalty and encourage repeat business. Outstanding customer service can differentiate your company from the competition, turning ordinary transactions into extraordinary interactions. Additionally, a professional image is more than just appearance; it encompasses demeanor, communication style, and overall presence. A strong, positive image enhances credibility, builds trust, and can significantly impact people’s perceptions.
Learning Objectives:
- Customer Service Objectives
- Understand the principles of exceptional customer service.
- Learn strategies to effectively handle various customer interactions.
- Develop skills to create positive customer experiences and handle complaints.
- Image Empowerment Objectives
Develop confidence in managing and improving personal image.
Recognize the importance of personal and professional image.
Learn techniques to enhance and project a positive image.
HRDC Certificate Of Attendance:
Yes
Target Audience:
Customer service representatives.
Anyone involved in representing the company or brand.
Frontline staff.
Managers and team leaders who interact with customers.
Methodology:
Interactive Lectures:
- Brief lectures on key concepts and theories.
- Group Discussions:
- Facilitated discussions to share experiences and insights.
- Role-Playing:
- Practical exercises to simulate customer interactions and image-related scenarios.
- Case Studies:
- Analysis of real-life examples to understand effective and ineffective practices.
- Workshops:
Hands-on activities to apply techniques and strategies.