2 DAYS TRAINING
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Introduction:
This comprehensive two-day training focuses on achieving excellence in guestroom cleaning by emphasizing professional presentation, attention to detail, and understanding the guest’s perspective. Day 1 covers the importance of first impressions, thorough room inspections, and structured work schedules, ensuring a high standard of cleanliness. Day 2 delves into the critical
aspects of customer service within housekeeping, effective communication, guest complaint handling, and maintaining top-notch guestroom conditions through systematic checks
Learning Objectives:
Equip Individual with the skills and knowledge of Housekeeping
HRDC Certificate Of Attendance:
Yes
Target Audience:
Housekeeping Associates
Methodology:
Training will be delivered in a highly interactive and experiential way. Concepts and background information are presented through group exercises, discussions and activities creating an environment that facilitates accelerated learning. The trainer will facilitate discussion of real issues and challenges that the participants face in their work.