1 DAY TRAINING
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Introduction:
This training aims to enhance the skills of housekeeping staff in delivering exceptional customer service, focusing on effective communication, attention to detail, and personalized guest interactions. Participants will learn about proper greetings, internal and external communication, positive attitudes, and problem-solving through role plays and interactive activities. The goal is to empower staff to elevate guest experiences by providing outstanding housekeeping services.
Learning Objectives:
To demonstrate excellence housekeeping customer service, able to extent the top-notch service and maintain professionalism.
HRDC Certificate Of Attendance:
Yes
Target Audience:
Housekeeping associates
Methodology:
Class room Lecture
Guest Room Checking
Walkabout experience
On the floor (Corridor)